Corporate Leadership 01
Conflict Management
Apply the principles of Emotional Intelligence to solve a conflict between two direct reports who are not getting along.
Apply the principles of Emotional Intelligence to solve a conflict between two direct reports who are not getting along.




About the training
Through this voice-driven immersive experience, manage emotions to communicate effectively, empathize with others, and resolve conflicts. Practice the four basic principles of Emotional Intelligence that apply to resolving workplace conflict by showing empathy, inserting positivity, and promoting compromise.
Scenario:
Scenario:
Based in a fulfillment center, apply core concepts of emotional intelligence to understand different narratives from two direct reports and help them reconcile a conflict.
Learning Objectives
Practice the four basic principles of workplace conflict resolution:
Manage emotions to remain objective
Demonstrate empathy
Insert positivity
Promote compromise
Practice Emotional Intelligence:
Use active listening to formulate fact-based questions
Engage in mindful collaboration
Skills
Active Listening
Conflict Resolution
Acknowledging Different Viewpoints
Managing Emotions
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