Corporate Leadership

Conflict Management

Apply the principles of Emotional Intelligence to solve a conflict between two direct reports who are not getting along.

Apply the principles of Emotional Intelligence to solve a conflict between two direct reports who are not getting along.

Conflict Management Corporate Leadership Training Moth+Flame
Conflict Management Corporate Leadership Training Moth+Flame
Conflict Management Corporate Leadership Training Moth+Flame
Conflict Management Corporate Leadership Training Moth+Flame

About the training

Through this voice-driven immersive experience, manage emotions to communicate effectively, empathize with others, and resolve conflicts. Practice the four basic principles of Emotional Intelligence that apply to resolving workplace conflict by showing empathy, inserting positivity, and promoting compromise.

Scenario:

Based in a fulfillment center, apply core concepts of emotional intelligence to understand different narratives from two direct reports and help them reconcile a conflict.

Learning Objectives

Practice the four basic principles of workplace conflict resolution: 

  • Manage emotions to remain objective

  • Demonstrate empathy

  • Insert positivity

  • Promote compromise 

Practice Emotional Intelligence: 

  • Use active listening to formulate fact-based questions

  • Engage in mindful collaboration

Skills

  • Active Listening

  • Conflict Resolution

  • Acknowledging Different Viewpoints

  • Managing Emotions

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