Corporate Leadership
Navigating Uncertainty
Develop a positive attitude towards change by effectively managing emotions and addressing concerns of a longtime employee who is quick to call out issues.
Scenario: Set in a corporate office conference room, use emotional intelligence concepts to mitigate fears and concerns displayed by a critical employee due to organizational changes.
Learning Objectives
Practice Emotional Intelligence:
- Manage emotions to remain objective
- Demonstrate empathy
- Manage emotions
- Show empathy
- Demonstrate organizational awareness
- Manage relationships
Build awareness and a desire for change:
- Apply inclusive, direct, and empathetic communication apporaches
- Promote compromise and insert positivity
Skills
- ADKAR Change Management
- Active Listening
- Relationship Building
- Managing Emotions
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