Skills that can only be learned by doing

Apply the principles of Emotional Intelligence to solve a conflict between two direct reports who are not getting along.

Learn to embrace healthy conflict in an emotionally intelligent way to build strong relationships for your team by helping two members get along.

Apply Empathetic Listening Techniques in a potentially polarizing discussion to foster greater inclusion at work.

Recognize the key sources of motivation for empowered teams. Learn and use the essential qualities and skills of a team leader in this experience.

Learn strategies for leading developmental conversations with employees and promoting employee growth and retention.

Meet with one of your direct reports after a heated political conversation caused polarized interactions in the workplace.

Practice using Emotional Intelligence to communicate organizational change to employees on your team with empathy.

Build awareness and a desire for change while mitigating concerns about an upcoming reorganization.

In this experience, you will practice motivating a direct report who has concerns about a major change taking place at your company.

Develop a positive attitude towards change by effectively managing emotions and addressing concerns of a longtime employee.

Apply best practices on project initiation using verbal communication, planning, and leadership skills.

Develop communication skills to better manage project expectations for your team members.

Practice using emotional intelligence to deliver feedback to a team member in a direct but respectful way.

Apply best practices for Emergency Response when faced with suspicious activity on your company's network.

Practice key steps and best practices for conducting effective incident investigations.

Apply best practices for crisis management after one of your clients has a data breach.

Practice a key leadership skill: persuasion in the workplace.

Practice using Emotional Intelligence to communicate how bringing artificial intelligence into the workplace will impact a key employee.

Develop the tools to raise the topic of unconscious bias with a Hiring Manager who is eager to fill the role with a less qualified candidate.

Advocate for hiring a more qualified and diverse candidate with a Sales Manager who is caught in the middle of a team's biased hiring decision.

Address subjective decision-making and double standards in your conversation with a Sales Manager who is advocating for a less qualified candidate.

Discover how a person’s perspective and experience can impact their ability to speak up in safety-related situations.

Practice overcoming resistance towards supplier diversity within an organization by using inclusive, empathetic and direct communication.

Navigate a sensitive customer interaction involving allegations of racism while learning to effectively steer the customer's experience.