Practice DESC-guided service recovery skills to resolve an incivility conflict with a patient.

Practice using DESC-guided emotional intelligence to react to a physician's verbal affront in order to build a functioning work relationship.

Practice DESC-guided emotional intelligence skills to resolve your incivility conflict with a fellow nurse.

Navigate end-of-life decisions with a patient admitted to the ICU while showing empathy.

Guide a patient through Advance Care Planning, honoring her end-of-life decisions while showing compassion.

Practice having a serious-illness conversation where you must employ empathy to arrive at patient-centered decisions about their care.