Conversations in Healthcare 06

Conflict with a Patient

Practice DESC-guided service recovery skills to resolve an incivility conflict with a patient.

Practice DESC-guided service recovery skills to resolve an incivility conflict with a patient.

Conflict with a Patient Training Moth+Flame
Conflict with a Patient Training Moth+Flame
Conflict with a Patient Training Moth+Flame
Conflict with a Patient Training Moth+Flame

About the training

In this learning experience, healthcare professionals will practice de-escalating conflicts and establish respectful boundaries while addressing patient concerns. Enhance patient care quality and cultivate a compassionate healthcare environment.

Scenario:

Scenario:

Address a patient's impatience while waiting for medical attention in the ER, mitigating conflict, maintaining professional boundaries, and avoiding further bullying to ensure quality patient care.

Learning

Objectives

  • Describe the specific situation

  • Express your concern clearly

  • State alternatives & Consequences

Skills

  • Patient-Centered Focus

  • Active Listening

  • Show Compassion

  • Interpersonal Communication

Related Trainings

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