Conversations in Healthcare
Conflict with a Patient
About the training
In this learning experience, healthcare professionals will practice de-escalating conflicts and establish respectful boundaries while addressing patient concerns. Enhance patient care quality and cultivate a compassionate healthcare environment.
Scenario:
Address a patient's impatience while waiting for medical attention in the ER, mitigating conflict, maintaining professional boundaries, and avoiding further bullying to ensure quality patient care.
Learning Objectives
Describe the specific situation
Express your concern clearly
State alternatives & Consequences
Skills
Patient-Centered Focus
Active Listening
Show Compassion
Interpersonal Communication
Related Trainings
Build a Future-Ready Training Program
Fill out the form to be connected with the best representative.
For support
support@mothandflamevr.com